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Case Study: The Surgeon General of the Army, U.S. Army Medical Command

The Surgeon General of the Army, U.S. Army Medical Command: Business Solution:  Balanced Scorecard Strategic Planning, Organizational Survival Model Challenge:   The Surgeon General (TSG) of the U.S. Army Medical Command (MEDCOM) had over 100 subordinate directorates and commands, some with strategic plans, some without strategic plans. Some of the commands’ strategies were aligned to TSG’s strategy and others were not. TSG’s goal for MEDCOM was to have each subordinate unit… Read More »Case Study: The Surgeon General of the Army, U.S. Army Medical Command

Case Study: Department of Veterans Affairs, Veterans Health Administration

Business Solution:  Strategic Consulting, Budget Alignment, Healthcare Consulting Challenge:  As a part of the Department of Veterans Affairs (VA), the Veterans Health Administration (VHA) serves the needs of nine million enrolled Veterans each year. With 300,000 employees and a budget of $60B, the VHA is America’s largest integrated health care system. VHA provides care at their 1,255 care facilities, which includes 170 medical centers and 1,074 outpatient clinics with varying… Read More »Case Study: Department of Veterans Affairs, Veterans Health Administration

Case Study: Defense Health Agency’s Hearing Center of Excellence

Business Solution:  Healthcare Consulting, Strategic Planning, Balanced Scorecard, Organizational Survival Model Challenge:  The Hearing Center of Excellence (HCE) is a division of the Defense Health Agency (DHA) within their J-9 Directorate.  Members of the Army Medical Command (MEDCOM), Air Force Medical Service (AFMS), Navy Bureau of Medicine and Surgery (BUMED), and the Department of Veterans Affairs (VA) form the HCE.  Congress mandated that each of these organizations unite in an… Read More »Case Study: Defense Health Agency’s Hearing Center of Excellence

Case Study: Department of Homeland Security, United States Coast Guard, Maritime Law Enforcement Academy

Business Solution:  Training and Education Challenge:  Established in 2004 and located within the Federal Law Enforcement Training Center (FLETC) in Charleston, SC, the U.S. Coast Guard (USCG) Maritime Law Enforcement Academy (MLEA) is the premier training center of Maritime Law Enforcement (MLE) Officers. MLEA oversees 14 resident courses in Charleston, with an annual throughput of 9,600 students. The consistency of high-quality instruction and course development is a top priority for… Read More »Case Study: Department of Homeland Security, United States Coast Guard, Maritime Law Enforcement Academy